Please read this preamble carefully. It clarifies the roles and responsibilities of the entities involved in your booking. This booking and any subsequent agreement are made directly between you, the Customer, and Traverse Adventure Tours India further referred to here as "The Company". Traverse Adventure Tours Australia acts solely as a booking representative for Traverse Adventure Tours India. In this capacity, Traverse Adventure Tours Australia facilitates the booking process and may collect payments on behalf of Traverse Adventure Tours India. However, your contract for the provision of travel services, including all tours and related activities, is with Traverse Adventure Tours India. All financial transactions and contractual obligations related to the services booked are ultimately processed by and agreed with Traverse Adventure Tours India. By proceeding with this booking, you acknowledge and agree that your legal relationship for the services provided is with Traverse Adventure Tours India, and Traverse Adventure Tours Australia shall not be liable for the provision of these services.
An initial booking or registration requires an advance payment of $500 for the Great Himalayas Motorbike Tour and Kerala Tour, while the Everest Base Camp ride requires $900. Your reservation will be confirmed upon receipt of the advance amount.
If you choose to cancel your booking before the departure date:
If a traveler or a group decides of their own choice to quit the tour at any point other than the destination, the rider is responsible for transporting the bike to the end destination. This cost will either be paid directly by the rider or deducted from the security deposit.
Normal wear and tear, such as clutch wire, brake wire, and accelerator wire breakdown, will not incur charges. The customer is liable for major damages resulting from accidents or harsh riding, including the cost of components like brake pads, clutch plates, lights, lamps, or any structural deformation. The customer will be fully responsible for the cost of extensive damage, calculated on a cost basis. In case of complete damage, rendering the bike inoperable, the customer must cover the difference between the new purchase cost and the insurance claim.
Due to the nature of the terrain, bikes may experience breakdowns. Repair times for mechanical failures may be longer than expected. In the event of an irreparable breakdown, riders will be transported in a service vehicle to the nearest ‘Big town’ where necessary repairs may be conducted.
If there is any issue with the Bike Rental Association, there is a possibility that you may not receive the bike as per the itinerary. In such cases, alternative travel arrangements will be made, but no claims for lost days of the bike ride will be entertained. If you choose to cancel the trip in such a situation, no refunds will be provided.
Travel Insurance is a mandatory requirement for all clients participating in a tour organized by the Company. Clients, along with their personal belongings and baggage, are entirely at their own risk throughout the tour. It is the sole responsibility of clients to arrange their own travel/cancellation insurance, as the Company does not provide such coverage. Clients must ensure that their travel insurance covers the entire duration of the tour, including medical expenses, injury, death, repatriation, cancellation, and curtailment, with comprehensive and appropriate protection. Clients are advised to check for any exclusion clauses that may limit or exclude coverage for activities included in their tour. The insurance coverage should explicitly include riding a motorcycle of the specified engine size as outlined in the tour description, both on and off-road. Clients must ensure that the purchased travel insurance meets their specific requirements and may opt for supplementary insurance if needed. At least 31 days before the tour commencement date, clients are required to provide the Company with their insurance details, including the insurance company name, policy number, policy wording, and emergency contact phone numbers. If a client chooses to travel without adequate insurance coverage, the Company will not be held liable for any losses that could have otherwise been covered by insurance.
If, during your package tour, you encounter challenges for any reason, we will provide you with timely assistance as deemed appropriate under the circumstances. Specifically, we will furnish you with relevant information regarding health services, local authorities, consular aid, and support in distance communication, as well as help in finding alternative travel options. Should you require assistance not resulting from any lapse on our part, our employees, or subcontractors, we will not be responsible for the expenses associated with alternative travel arrangements or any other required assistance. In such situations, any supplier, airline, or other transport provider may, however, offer refreshments and/or suitable accommodation, and you should address your claim directly to them. Subject to the other provisions outlined in these Terms & Conditions, we shall not be accountable for any costs, fees, or charges incurred by you in the aforementioned circumstances if you do not obtain our prior authorization before arranging your travel alternatives. Additionally, we retain the right to impose a fee for our assistance if the difficulty is intentionally caused by you or a member of your party, or if it arises from negligence on your part or that of your party.
Whether you're just starting to dream or you're packing your bags, we'd love to hear from you. Ask us anything – we're here to help you plan your perfect adventure!
Available 7 days a week from 8:00am to 8:00pm AEST
Phone: 1300 042 014
Mobile: 0491 778 263
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